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Covid-19 strict Measures

As we welcome you back to our hotels services, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our The Garden Place Hotel and Coffee Shop Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.

When guests check into The Garden Place Hotel and Coffee Shop over the next few months, they will notice a number of additions to the company’s regimen designed to set an even higher standard of cleanliness for the hotels. Specific areas of focus include:

Commitment to Clean

Food Safety

At The Garden Place Hotel and Coffee Shop, food handlers and supervisors are trained on safe food preparation and service practices. The company’s food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. The Garden Place Hotel and Coffee Shop is also enhancing sanitation guidelines and training videos for associates that include hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.

Guest Contact

To help alleviate the risk of COVID-19 transmission through person-to-person contact, The Garden Place Hotel and Coffee Shop will be using signage in its lobbies to remind guests to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. The company is planning to add partitions at front desks to provide an extra level of precaution for its guests and associates and is working with supply chain partners to make masks and gloves available to associates. You’ll see more hand sanitizing stations around The Garden Place Hotel and Coffee Shop – near the entrances and front desks, elevator banks and fitness and meeting spaces.

Surface Areas and Public Spaces

In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, The Garden Place Hotel and Coffee Shop has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. The company will also be placing disinfecting wipes in each room for guests’ personal use.

These new enhanced cleaning technologies including electrostatic sprayers to sanitize surfaces throughout the hotel. We are using air purifying systems that are effective against viruses in the air and on surfaces. Learn more about our partnership with Ecolab and their products.

Face Coverings

Providing a safer environment for our guests and associates is a top priority.

For the U.S. – consistent with the most recent CDC guidance – fully vaccinated guests and associates are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that Non-vaccinated guests and associates continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

EVENTS, CONFERENCES AND MEETINGS

The Garden Place Hotel and Coffee Shop holds the health and safety of our guests and associates as top priority. We strive for the best in guest satisfaction and our aim is to exceed each guests’ expectations. In order to balance both, during this unprecedented time, we have listed some points to consider making your event successful and safe. We appreciate your cooperation in adhering to the Government of Rwanda health and safety guidelines.

  • Upon arrival to the hotel, guests will be required to have their temperature checked. Face masks are required upon entrance.
  • All participants must wear face masks at all times during the event unless they at their table consuming food or beverage.
  • All participants must maintain social distancing throughout their time at the hotel.
  • Seating capacity reductions in our event spaces in compliance with government mandates. Therefore, we will work with you on planning your set up to accommodate guests, event experience, and health safety guidelines.
  • Associates will be on all food and beverage stalls to serve guests to ensure safety and social distancing is maintained at all times.
  • Signage throughout the hotel and event space entrance reminding guests to maintain social distancing limits and regular disinfection across public areas.
  • Availability of hand sanitizers at the front desk, event space entrance and public areas. In addition, before taking any food and beverage, hand sanitizers will be availed for guests at the food and beverage points or table service.

All events and social gatherings must be in accordance to current government directives communicated by our events teams during the planning process.

FOOD AND BEVERAGE SAFETY

Due to the recent directives from local authorities, we have found it necessary to scale down certain hotel services. These changes include:

To reduce guest contact and maintain social distancing we have the below measures in place:

  • Seating capacity reductions with partitions in all restaurants in compliance with government mandates.
  • Installed partitions at all food and beverage service lines.
  • Use of contact-less menus (QR code menus) and one-time use menus.
  • All associates and guests must wear P.P.E at all times and keep social distancing.
  • Restaurant hosting and set-up are all in accordance with current government guidelines as well as operating hours.

Contact-Us

ENHANCED CLEANING PROTOCOLS & HOUSEKEEPING SERVICE AT THIS HOTEL

In keeping with The Garden Place Hotel and Coffee Shop Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.

Electrostatic Spraying: We will be utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Personal Protective Equipment (P.P.E): Associates will wear P.P.E (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Room Amenities such as In-room coffee makers and other items are replaced with fresh amenities as guests check out of the room.

Housekeeping is cleaning rooms with disinfectants with a focus on high touch areas.

Housekeeping services will be provided every third night during the guest’s stay to minimize guest contact. However, guests have the option to request daily cleaning service at their convenience.

Disinfectant wipes are available in the room for every arriving guest as well as upon request.

SHARED RESPONSIBILITY

Official Opening of The Garden Coffee Shop

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.